17 May

COGAR Names 2012 Security Officer Of The Year

COGAR Names 2012 Security Officer Of The Year
2014_Officer_of_the_year
U.S. Navy photo by Andrew Revelos Pam Hall, third from left holding plaque, is recognized by members of Aegis BMD and COGAR Security Group. Hall was named COGAR Security Group Security Officer of the Year for the second year in a row.

For the second consecutive year, Pam Hall, contractor security officer at Aegis Ballistic Missile Defense (BMD) was recognized as the COGAR Security Group Officer of the Year. For those who have come to know Hall’s friendly, professional demeanor and superior customer service skills, the award comes as no surprise.

Aegis BMD is just one of 17 COGAR Security Group sites around the nation, making Hall’s selection all the more impressive. “She was head and shoulders above all,” said Dale Delaporte, director of Aegis BMD Security and Program Protection.

Delaporte also praised Hall for her quick actions in responding to an employee with a medical emergency.

The Missouri-native was predictably humble about the recognition, calling it “fantastic.”

What are the keys to being successful in her line of work? “Personality and hard work,” said Hall, who has worked at Aegis BMD for five years.

Her supervisor, Terry Lanham, gave a more in-depth description of Hall’s qualities. “Her energy level is unwavering, it’s amazing,” she said. “She jumps into every single task… she’s unstoppable. It’s her personality, her energy level, her work ethic.”

When she isn’t keeping Aegis BMD and its employees secure, Hall enjoys all manner of activities and spending time with her family. For her next adventure, Hall will compete in the “Pretty Muddy” obstacle course and fun run alongside members of her family in September.

Hall is currently training for the event and left nothing to question when asked whether she planned on walking or running. “Oh yeah,” she said with a grin. “I’m running it.”

13 Apr

BMD Security Group Recognized

U.S. Navy photo by Andrew Revelos The men and women of Aegis BMD Security Group received the 2012 COGAR Center of Excellence Award, a recognition from the COGAR Group's leadership for superior service.
U.S. Navy photo by Andrew Revelos The men and women of Aegis BMD Security Group received the 2012 COGAR Center of Excellence Award, a recognition from the COGAR Group’s leadership for superior service.

Once again, the Aegis Ballistic Missile Defense (BMD) security group COGAR has been recognized with the Center of Excellence Award.
“The Cogar Center of Excellence Award is awarded annually to a security operations center or installation that is contracted by COGAR in the National Capital Region,” said Wilbur Dargan, COGAR site lead for Aegis BMD.
“It is awarded for providing customers with outstanding security services by demonstration high standards of achievement and meeting expectations for efficiency and service, based on customer feedback.”

The Center of Excellence Awards from Falls Church-based Cogar Group, Ltd., are determined through a comprehensive criteria. “Selection of the Cogar award is based upon a multi-phased process, according to Cogar requirements, that is performed over the course of a year,” said Dargan.
“The process involves evaluation, audit of performance in the area of client satisfaction, security officer training, leadership and work environment feedback.”

Dargan credited COGAR employees at the Aegis BMD site for their continued success. “The award program originally began in 2009 and thus far we’ve won the award since then,” he said.
“Success we believe is derived from initially selecting the proper employee, then sincerely caring for them with the application of good quality leadership.”

Dargan named each of the 25 COGAR security officers at Aegis BMD who contributed to the successful year. Byron Bailey, Billy Brown, Faye Brown, Randall Creed, Clauvenda Fenwick, Brian Flanagan, Donna Jean Fraysee, Pamela Hall, Angela Hammond, Brian Hodges, Doris King, Terry Lee Lanham, Cleveland Lewis, Joseph Lizyness, George Mading, Gary Palmer, Sonia Paker, Angelita Saunders, James Sharon, Denise Shepard, Kevin Smith, Albert Taylor, Louis Xavier Thomas, Eric Walker and Jason Zizelberger all contributed to the 2012 Center of Excellence Award, said Dargan.

In addition, Pamela Hall was selected as COGAR’s Officer of the Year.

“Our success derives from the officers who are on the ground that work day in and day out with the customers,” Dargan added. “We strive daily to provide the Missile Defense Agency 110 percent of our efforts and energy. Our leadership focuses on our officers by training on ways to bring out the best in them which matriculates back out to our customers.”

11 May

Aegis BMD Security Officer Recognized

U.S. Navy photo by Andrew Revelos Pam Hall, security officer for the COGAR Security Group at the Aegis Ballistic Missile Defense, was recognized as the COGAR Officer of the Year for her superior customer service, dependability and community service.
U.S. Navy photo by Andrew Revelos
Pam Hall, security officer for the COGAR Security Group at the Aegis Ballistic Missile Defense, was recognized as the COGAR Officer of the Year for her superior customer service, dependability and community service.

A security officer for the Aegis Ballistic Missile Defense (BMD) Field Activity, the Dahlgren-based arm of the Missile Defense Agency (MDA), was recognized for superior performance of duties in the workplace, dependability and community service. For Pam Hall, COGAR Security Group Officer of the Year, customer service just comes naturally.

For the last four years, employees at Aegis BMD have come to recognize Hall’s smiling face and happy personality. The Missouri-born, Virginia-raised security officer has worked in a variety of positions onboard Naval Support facility (NSF) since she took her first job on base 28 years ago.

“I started out in food service in 1984,” said Hall, explaining the importance of customer service throughout her career. “I’ve done customer service my entire life. I’m a fast learner and I can pick up anything.”

Like many military contractors, Hall has grown attached to her clientele, whose observations were an important part of the award calculus. “It feels great to be recognized by the people I serve,” she said. “It’s an honor.”

Hall recently moved up in her job to a camera-monitoring position and spoke about her day-today experience. “Staying focused isn’t always easy,” she said. “I have to make sure that if, for instance, someone falls in the parking lot, I’m watching.”

Hall’s concern for the welfare of others is not confined to the workplace, however. When a massive tornado devastated the town of Joplin, Mo. in May of last year, Hall used her vacation to help tornado victims.

“I have an 86-year old aunt who lives in Joplin,” she said. “Every street around her house was wiped out; her house and a few others were the only ones in the area that were still standing.”

Working with some “very nice” missionaries, Hall worked to ensure victims received clothes. “I volunteered with my niece and her three little boys,” she said. “We sorted through thousands of boxes of clothes and separated them by sizes. As [tornado victims] came to pick them up, we made sure they were on the list.”

Because the three boys relished the work so much, Hall declined an opportunity to rotate to another volunteer task, one which would have kept her out of the elements. “We spent three days sorting out clothes in 100-degree weather,” said Hall, who grinned at the memory.

Hall’s volunteer effort came as no surprise to COGAR’s senior supervisor at Aegis BMD. “That’s just the way she is,” said Terry Lanham.

Lanham had high praise for Hall’s qualities on-the-job, too.

“Pam sets the standard,” she said. “Her customer service skills set her apart from the rest. Customers and visitors love her. She’s always got that smile. It’s what she brings to work with her every day. It’s the first thing our customers see when they come in morning and the last thing they see when they leave in the evening.”

Lanham was very happy Hall was recognized for all she contributes. “Pam definitely deserves to be the Officer of the Year,” said Lanham. “She goes above and beyond and is 100-percent dedicated to [COGAR] and [MDA]. You can’t turn her off.”

13 Jan

Aegis BMD security group receives Excellence Award

Louis Fuertes (l.), director of security operations for The COGAR Group Ltd. presented the excellence award to Aegis BMD's security team, pictured (l. to r.) Terry Lanham, Doris King, Albert Taylor, Pamela Hall, Denise Shepherd, Wilbur Dargan, and Jacob Wilkins, MDA⁄AB deputy director for security.
Louis Fuertes (l.), director of security operations for The COGAR Group Ltd. presented the excellence award to Aegis BMD’s security team, pictured (l. to r.) Terry Lanham, Doris King, Albert Taylor, Pamela Hall, Denise Shepherd, Wilbur Dargan, and Jacob Wilkins, MDA⁄AB deputy director for security.

The Aegis Ballistic Missile Defense security group, COGAR, was recently awarded its corporate headquarters’ highest award for exceptional service for 2010.

The COGAR Center of Excellence Award is presently annually to a security operations center or installation that is contracted by COGAR in the national capital region. It is awarded for providing customers with outstanding security services by demonstrating high standards of achievement and meeting expectations for efficiency and service, based on customer feedback.

Selection of the COGAR award is based upon a multi-phased process, according to COGAR requirements, that is performed over the course of a year. The process involves evaluation, audit of performance in the area of client satisfaction, security officer training, leadership and work environment feedback.

COGAR’s director of operations Louis Fuertes presented the award to the ABMD security team during an informal ceremony at Dahlgren on Dec. 23.

COGAR employees attending the ceremony included Wilbur Dargan, Albert Taylor, Terry Lanham, Doris King, Pamela Hall and Denise Shepherd, accompanied by MDA⁄AB deputy director for security Jacob Wilkins.

COGAR security officers not present for the event include Byron Bailey, Brian Brown, Randall Creed, Clauvenda Fenwick, Brian Flanagan, Donna Fraysee, Kermit Lee, Cleveland Lewis, Anthony Norwood, Gary Palmer, Renee Parker, Angelita Saunders, James Sharon, Louis Thomas, Eric Walker and Jason Zitzelberger.

13 Jun

Security Officer of the Year

Gary Wagner Billy Brown, a member of the building security staff supporting the Aegis Ballistic Missile Defense (ABMD) Field Activity at Naval Support Facility Dahlgren, was recently named as security officer of the year by his employer, The COGAR Group, Ltd.
Photo by Gary Wagner
Billy Brown, a member of the building security staff supporting the Aegis Ballistic Missile Defense (ABMD) Field Activity at Naval Support Facility Dahlgren, was recently named as security officer of the year by his employer, The COGAR Group, Ltd.

Billy Brown, a member of the building security staff supporting the Aegis Ballistic Missile Defense (ABMD) Field Activity at Naval Support Facility Dahlgren, was recently named as the security officer of the year by his employer, The COGAR Group Ltd.

COGAR provides comprehensive consulting and security services to private industry and the federal government. Besides ABMD, customers also include the U.S. Army Intelligence and Security Command, Defense Advanced Research Projects Agency and the FBI.

Brown was recognized by James Garcia, COGAR’s president and chief executive officer, during an informal award presentation on May 26 for his outstanding performance and professionalism among his peers of over 60 personnel.

Brown’s responsibilities in support of ABMD’s headquarters at Dahlgren include processing visitors and providing access control, as well as providing building security and monitoring and responding to alarms. In addition, he reviews security operation documentation and enforces uniform and grooming standards for staff on duty.

He initially joined COGAR nine months ago as a part-time employee, and continues to work part-time while also holding down a full-time position with General Dynamics to provide technical support to the Air Force’s 20th Space Control Squadron Detachment One at Dahlgren, a role he has fulfilled for three years.

Originally from Winnsboro, La., Brown previously served in the Navy as an information systems technician. His eight years on active duty was highlighted by tours on USS Saipan (LHA 2) homeported in Norfolk and with Headquarters U.S. Pacific Command in Hawaii.

25 May

Aegis BMD Security Group wins Excellence Award

U.S. Navy photo by Doug Davant Pictured (l.-to-r.) are: Daniel Chartier, Donna Fraysse, James Garcia (President and CEO of the Cogar Group) Charles Pugsley, Terry Lanham, Pamela Hall, Doris King, Faye Brown, Wilbur Dargan, Louis Fuertes (Director of Security Operations ⁄ Cogar Group). Holding the plaque is James Garcia (President and CEO of the Cogar Group) and Terry Lanham. Security Officers not included in the photo are: Billy Brown, Brian Brown, Randall Creed, Luke Cuthbertson, Andre Ellis, Clauvenda Fenwick, Brian Flanagan, Kermit Lee, Cleveland Lewis, Anthony Norwood, Angelita Saunders, James Sharon, Denise Shepherd, Albert Taylor, Louis Thomas, Chad Whitehead, Jason Zitzelberger.
U.S. Navy photo by Doug Davant
Pictured (l.-to-r.) are: Daniel Chartier, Donna Fraysse, James Garcia (President and CEO of the Cogar Group) Charles Pugsley, Terry Lanham, Pamela Hall, Doris King, Faye Brown, Wilbur Dargan, Louis Fuertes (Director of Security Operations ⁄ Cogar Group). Holding the plaque is James Garcia (President and CEO of the Cogar Group) and Terry Lanham. Security Officers not included in the photo are: Billy Brown, Brian Brown, Randall Creed, Luke Cuthbertson, Andre Ellis, Clauvenda Fenwick, Brian Flanagan, Kermit Lee, Cleveland Lewis, Anthony Norwood, Angelita Saunders, James Sharon, Denise Shepherd, Albert Taylor, Louis Thomas, Chad Whitehead, Jason Zitzelberger.

The Aegis Ballistic Missile Defense security group, COGAR, was recently awarded its corporate headquarters’ highest award for what was termed ‘‘exceptional service.”

The COGAR Center of Excellence Award is presented annually to a security operations center or installation that is contracted by COGAR in the National Capital Region. It is awarded for providing customers with outstanding security services by demonstrating high standards of achievement and meeting expectations for efficiency and service, based on customer feedback.

Selection of the COGAR award is based upon a multi-phased process, according to COGAR requirements, that is performed over the course of a year. The process involves evaluation, audit of performance in the area of client satisfaction, security officer training, leadership and work environment feedback.

‘‘It is an outstanding accomplishment that the Dahlgren site was selected out of all of COGAR’s government contract sites,” said Capt. Tom Halvorson, Chief of Staff for Aegis BMD at Naval Support Facility Dahlgren.

‘‘To our highly-motivated and dedicated professionals in the Security Operations Center: congratulations and Bravo Zulu on a job well done!” he said.